Who we are
Tradeshed is run by Outright Solutions Pvt. Ltd., trading as Crescentek, [registered address], India (“we”, “us”). For people in the UK, our UK representative is [name and address]. You can contact us about privacy at [privacy@tradeshed.com].
This policy covers two groups of people: traders who subscribe to Tradeshed, and their customers who visit a trader’s website or send them an enquiry.
Information about traders
When you sign up and use Tradeshed we collect:
- your name, email address, mobile number and password (stored only as a secure hash);
- your business details: business name, contact details, areas covered, services, prices, logo, photos and the words on your website;
- billing details: your plan and subscription status. Card details are handled by Stripe and never reach our servers;
- how you use the service, such as sign-in times and the devices you sign in from, to keep your account secure.
We use this to provide your website and tools, take payment, send you account emails (sign-in codes, alerts and your monthly report), give support and keep the service secure. Our legal basis is the contract between us, and our legitimate interest in running and improving Tradeshed. We send product news only if you agree, and you can opt out at any time.
Information about traders’ customers
When someone uses the quote form on a trader’s website, we store what they send (name, phone, email, postcode, the service and their message) so the trader can reply. We also count visits and taps on the call, WhatsApp and email buttons, without identifying the visitor.
For this information the trader is the controller and Tradeshed acts as their processor: we hold it on the trader’s behalf and use it only to provide the service to them. If you sent an enquiry to a trader and want to see or delete it, contact that trader, or contact us and we’ll pass it on.
When a trader asks a customer for a review, we store the customer’s name, contact details and whether the review link was opened.
Who we share information with
We don’t sell personal information. We use trusted providers to run the service:
- hosting and database: [provider, location];
- email delivery: [provider];
- payments: Stripe;
- sign-in with Google, if you choose it: Google.
Our development and support team is based in India. Where information is accessed from or stored outside the UK, we protect it with the UK International Data Transfer Addendum or another approved safeguard.
How long we keep it
We keep a trader’s account and website while the subscription is active. If you cancel, your website goes offline and we delete your account information within [90] days, except what we must keep for tax and accounting (usually six years). Enquiries and review records are deleted with the trader’s account, or sooner if the trader deletes them.
Your rights
You can ask to see, correct, delete or receive a copy of your personal information, and you can object to or ask us to limit how we use it. Email [privacy@tradeshed.com]. We’ll reply within one month.
If you’re unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ico.org.uk), though we’d appreciate the chance to put it right first.
Security
Passwords are hashed, connections are encrypted, sign-in codes expire after 15 minutes and access to our systems is limited to staff who need it.
Cookies
See our cookie policy.
Changes
If we make important changes we’ll tell traders by email before they take effect.